FAQ

Is It In Stock?

If you see an 'Add To Cart' button, the item is in stock & ready in our Canadian warehouse. If the button reads 'Sold Out', it is not in stock and you cannot purchase or preorder.

Oops, Can I Cancel the Order I just Made?

It happens! Please email us asap at info@fiiocanada.ca and/or call 647-965-5301. We will confirm if it has left the building or if we can cancel. 

Where can I find firmware updates?

FiiO has a support page with firmware updates, drivers and FAQ for items that are essentially online owners manuals. It is here: https://fiio.com/supports

Are You an Authorized Dealer?

Motet Distribution is the Authorized FiiO Distributor for Canada. We import and supply retail stores, as well as this website. Find us on FiiO's Golbal Site.

Find a list of Canadian Dealers here.

I'm Giving This as a Gift. Is the Price in the Box?

We include a packing slip with purchase info on it, but no price.

What are your Shipping Times?

As per our Shipping Policy : Products ship from our Ontario warehouse with Canada Post, Fedex, UPS and Purolator. 

Order Cutoff Time is 12pm EST.

  • Shipping Cost: Free for orders $99 and over; $4.99 CAD for orders under $99.
  • Handling Time: 1–2 business days.
  • Transit Time: 1–5 business days.

How Can I Start a Return?

Please contact us at info@fiiocanada.ca for an RMA#. Motet Distribution Inc. has a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Items must be in original condition with all packaging and accessories or a restocking fee may be applied. You’ll also need the invoice #.

Customer needs to pay for shipping to Motet Distribution Inc for returns or exchanges. We do not generate a shipping label.

Can I Pick Up From the Markham Office? 

Yes - Pick Up is available 11-4, Mon & Tues, by appointment - please call or email us below.

📍Motet Distribution Inc. 2800 14th Avenue, Unit 21, Markham, Ontario, L3R 0E4

☎️ 604-965-5301

📩info@fiiocanada.ca